Roll-off tip · 2026-10-15
Chargeback shaped: you never delivered the box
Card disputes and angry homeowners share one missing artifact: a dated record the customer received.
Yard tip · 5 min read
Save time and money on this job
- Time: Send proof from the truck so the homeowner gets PDF before the callback spiral.
- Money: One defended driveway band ($2k+) beats years of $5 haul finalizes.
- Habit: Same drop ritual every haul · no new checklist per driver.
Nightmare avoided
Card dispute after swap
What goes wrong: Swap completed on site. Homeowner disputes the haul charge online. Processor asks for delivery proof. Office has driver radio memory and a text bubble with no date.
What receipts change: Customer PDF with server time and placement photos is the artifact chargeback teams recognize.
Public record links
Court cases and forums (read the source)
Webster v. Farmer (N.Y. City Ct. 1987)
Simplified outcome: Court separated liability from damages; photos helped but value often needs estimates, bills, or testimony on amount.
Yard lesson: Delivery proof and dollar proof are two tracks. FieldDrop focuses on the first at finish time.
Not legal advice. FieldDrop is documentation tooling only. Linked cases are public sources; outcomes depend on facts and jurisdiction. Read the original opinions before relying on them.
You never delivered is the roll-off version of friendly fraud. The bank asks the customer for a story; you upload whatever PDFs you have. Clipboard notes do not timestamp in their inbox.
Sending proof when the job finishes puts your clock in their email before the dispute window heats up. Serial readable in frame ties the charge to a specific unit.
This is documentation strategy, not a guarantee of chargeback win. Processors weigh delivery evidence differently. Your job is to exist in their thread early.
FieldDrop roll-off lane ties your haul hub to the apron: finish the job, send proof, wallet debits the haul rate.